Terms & Conditions
Our Returns & Refund Policy
All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01481 730870 or nickmartel1260@gmail.com. Please have your order number to hand when you contact us as it will allow us to find your order quickly.
If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.
We recommend if you wish to return a Bronze Sculpture;
For smaller Bronze Sculptures, that you send your order back to the Belgian warehouse using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
The customs paperwork and costs are also to be dealt with by the customer.
For large Bronze Sculptures it is necessary that the item be returned on a crated pallet. With sufficient structure inside the crate to support the sculpture to ensure it cannot move during transportation.
The customs paperwork and costs are also to be dealt with by the customer.
The refund will only be made on safe return of the sculpture in perfect saleable condition.
Our return address for Bronze Sculptures is:
Thermobrass,
Nieuwlandlaan 59
Industriezone B 131
3200 Aarschot
Belgium
Tel +32 1653 2849
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.
Faulty & Damaged Goods
If any item you receive from us arrives damaged, please contact us as soon as possible on 01481 730870 or by email nickmartel1260@gmail.com We will then advise you on the best course of action.
In most cases we will ask you to return the item to us for an exchange or refund. Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.
Please do not return a damaged order to us without contacting us first.
Please check your order before you sign for it from the courier. If the item is faulty or damaged in any way, please do not sign for it and the courier will return the item to us. We will then send a replacement item out as soon as possible.
Other
We reserve the right to amend any incorrectly applied promotions or codes.