If any item you receive from us arrives damaged, please contact us as soon as possible on 01481 730870 or by email at nickmartel1260@gmail.com.
We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund. The Bronze Sculptures and 3D Metal Wall Art need to be sent to the following address:
Thermobrass
Nieuwlandlaan 59
Industriezone B 131
3200 Aarschot
Belgium
For All Other products please contact us to get the correct return address for those products.
We will refund the cost of posting the item back to you if the item is delivered faulty or damaged.
Please do not return a damaged order to us without contacting us first.